Terms & Conditions of Trade

Terms and Conditions of Trading

Long Range Systems UK Ltd - waiterpagers.com


All orders are accepted and goods supplied subject to the following express terms and conditions and all other conditions, warranties and representations, express or implied and statutory or otherwise, except as to title, are hereby excluded. No addition therefrom shall apply unless agreed in writing by the parties.


{a} the company reserves the right (without prejudice to any other remedy) to cancel any uncompleted order or to suspend delivery in the event of any of the Customer's commitments with the Company not being met. If an order is cancelled by the Company in the aforementioned circumstances, or is cancelled by a customer then the customer shall indemnify the Company against all loss, costs (including the cost of all labour and materials used and overheads incurred), damages, charges and expenses arising out of the order and the cancellation thereof, (the Company giving credit for the value of such materials sold or utilised for other purposes).

{b} All Invoices to the company must have an order number provided by the company otherwise will not be accepted by the company. Any invoices without company order numbers will be deemed as unauthorised.


In the event of any suspension of supply through the customer’s instructions or lack of instructions the price(s) given on the invoice shall be increased to cover any extra expense thereby incurred by the company.


Any times quoted for dispatch are to be treated as estimates only. Whilst every endeavour will be made to meet these estimated times for dispatch, the Company shall not be liable in any manner whatsoever for failure to dispatch within the time quoted.


(a) unless otherwise specified the price(s) given exclude delivery to any point within the United Kingdom or the rest of the world.

(b) The risk of loss and/or damage to goods supplied by the Company shall pass to the Customer when they are delivered to the Customer or other person to whom the Company has been authorised by the customer to deliver the goods whether expressly or by implication by the carrier at the destination specified by the customer or otherwise and the company shall not be liable for the safety of the goods thereafter (and accordingly the customer should insure the goods thereafter against such risks as may be commercially prudent).

(c) Any damage to goods or the container that the goods are contained within in transit should be notified to carrier immediately and the company within 24 hours of receipt, packing and contents to be held for inspection. If the goods are not received by the customer within four days of the date of the invoice, the carrier and the company should at once be informed.

(d) Notwithstanding the provisions of paragraph (b) above, the ownership of the goods shall remain with the company, (which reserves the right to dispose of them) until payment in full for all goods and materials under this contract and all previous contracts between the Customer and the Company has been received by it in accordance with the relevant terms.

(1) If payment is overdue in whole or in part or,

(2) Immediately upon the commencement of any act or proceeding in which the customers solvency is involved or,

(3) Should any cheque fail to clear the Company's bank when presented, the Company may (without prejudice to any of its other rights) recover or sell the goods or any of them and may enter upon the customer’s premises by its servants or agents for that purpose. If the goods are incorporated in or used as materials for other goods before such payment, the ownership in the whole of such other goods shall be and remain with the company until such payment has been made or the Company's rights hereunder in the matter shall extend to those other goods.



(a) AUTHORISED ACCOUNT HOLDERS ONLY unless otherwise quoted, terms is strictly 30 Days from Invoice Date. Should any payment for goods not be made as and when due, the company shall be entitled (without prejudice to any other right or remedy) either to suspend all further deliveries until such payments are made or to cancel any balance of the order.

(b) If terms of payment are not complied with the Company shall have the right to charge interest at 5% per month or £25 per month, whichever is the greater. If the buyer shall fail to pay any amount when it is due under this or any other contract with the company, then the Company shall have the right to treat the purchase price that is unpaid on all goods invoiced or dispatched by the Company as having become forthwith due and payable and in substitution for the provision contained sub-clause (a) of this condition.

(c) If no account is held with the Company all invoices shall be payable on delivery and may require a deposit before acceptance of order.

(d) The company reserves the right to add all legal fees to the balance of the invoice and to withhold all warranties whether expresses or implied until payment of the invoice is received in full.

(e) The continuance in the use of software supplied by the company against an invoice, which is overdue in any way, shall deem that the software is being used illegally. This will be reported to the relevant authority.


(a) if no account is held with the Company all invoices shall be payable on completion but prior to dispatch and may require a deposit before acceptance of order.

(b) The company reserves the right to include all legal fees to the balance of the invoice and to withhold all warranties whether expresses or implied until payment of the invoice is received in full.

(c) The continuance in the use of software supplied by the company against an invoice, which is not paid in full, shall deem that the software is being used illegally. This will be reported to the relevant author.


In the case of manufacturing defects in products or any parts thereof supplied but not manufactured by the company, the Customer shall not be entitled to receive any greater benefit hereunder than shall be received by the Company under any guarantee or warranty given to the Company by the manufacturers or suppliers thereof. All wear & tear is specifically excluded from warranty as is willful damage, use of equipment contrary to manufacturer’s instructions and any product which has been modified in any way from that as supplied by Long Range Systems UK Ltd.


The company shall not be responsible for non-performances in whole or in part of its obligations nor under any liability to the customer in respect thereof if such non-performance is due to acts of God, War, Insurrection, Government Regulations, Embargoes, Strikes, Labour Disputes, Illness, Flood, Fire, Tempest or any other cause beyond the control of the company.


Notwithstanding the provisions of condition 8 if goods are to be used in the performance of a Government Contract or sub-contract, and the Government terminates such contract in whole or in part, the order placed on the Company in respect thereof may be cancelled in the same proportion, and the liability of the customer for termination allowance shall be determined by the then applicable regulations of the Government pertaining to termination of contracts.


Save as herein expressly provided the company shall not be liable for any loss or damage of whatsoever nature or to whomsoever caused arising out of the use of goods supplied by it. The customer shall indemnify the Company against all claims made against the Company by any third party in respect thereof.


If, in the Companies judgment, the customer's financial condition does not justify the terms of payment specified, the Company may cancel unfulfilled orders unless the customer shall, upon written notice, immediately pay for any goods delivered or shall pay in advance for all goods ordered but not delivered or both at the company's option.


The contract to which this contract relates shall be binding upon and insure to the benefit of the successors and assigns of the entire business and goodwill of either the Company or the Customer or of that part of the Business of either used in the performance of such contract, shall not be otherwise assignable.


these conditions and the contract to which this document relates shall in all respect be constructed and operate in accordance with English Law.


Credit will not be issued on any goods without prior authorisation. Goods will be refused without a clearly visible returns number on the box.


whilst every endeavour has been made to ensure the accuracy of the prices quoted, no responsibility can be accepted for any errors or omissions. Prices are subject to alteration without notice.


The customer or his representative will work with Long Range Systems UK Ltd in resolving any issue with product under warranty. The customer or his representative will carry out reasonable instructions to resolve any issues while products are on the customer’s site.

All warranty returns must be returned to Long Range Systems UK Ltd, Link House, Leek Road, Milton, Stoke on Trent, Staffordshire, ST2 7AH at the cost of the customer and should only be returned after the issue of an RMA number which authorises the return of the product. Failure to display the RMA on the OUTSIDE of the package will render the product to be refused when being delivered to us. Please note that all costs for return shipping to the customer subsequent to any repair are the responsibility of the customer.


Our 14 day trial period is subject to separate terms and conditions AS WELL AS these terms and conditions and any customer who wants a 14 day trial MUST sign and agree to all terms and conditions both these and the additional terms specifically for the trial. Any goods damaged in any way during the trial period will become the liability of the customer and they will be asked for payment for the product in that case.


All goods must be returned in AS NEW original condition as supplied by us with unmarked boxes and complete exactly as supplied. If goods are not in as new condition for any reason (even if supplied incorrectly) then we reserve the right to either reject the goods or charge a restocking fee of 40% against invoice price or list price whichever is the higher. For goods supplied correctly but the customer wants alternative products there is a 15% restocking fee and in those circumstances we do not refund shipping. All goods have to be returned at the expense of the sender for any reason and only subsequently to the issue of an RMA number from us that must be displayed on the outside of the outermost box. All equipment must be returned double boxed to avoid marking the original manufacturer’s box for the product.

Please note that all custom ordered product is not able to be returned because the product is literally made to the customers exact specifications or requirements.

We limit the time allowed for returns where goods are specified correct or otherwise per order or are on trial to a maximum of 14 days from invoice date.

By trading with us or using this site you agree to these Terms & Conditions. If you do not agree then leave this site and/or return the goods immediately upon receipt by following our returns procedures.